Ordering:  Please contact Insignia Design either by phone (847/359-9558) or via e-mail at sales@idyourcompany.com. We will contact you immediately to schedule an appointment.

Terms of Sale: Insignia Design terms are Net 15 unless clients request Net 30. Late payments beyond 30 days will be charged 1.5% (18% A.P.R.) of the cost of invoice per month.

Returns: Returns will not be accepted without an approved return Authorization Number (RA#). Decorated goods cannot be returned unless they are defective.

Shipping:  All orders are shipped via UPS ground and are billed to the client on their invoice.

Lead times: Typically 7 to 10 working days for production once art is approved. Other products may vary depending on item. Transit time will vary depending on supplier location. Typically no more than 1 to 4 day’s transit.

Order Confirmation: When you e-mail us your order it will be viewed as a firm commitment. Once an order is decorated it cannot be returned. Therefore, please be sure you are ordering the correct size and color.

Art work: All art work must be submitted in vectored eps and pdf formats. All text must be outlined. If you do not have the proper files we can create the artwork for you. Price quotes are available once we’ve reviewed the art.

Restocking Charges: Restocking charges will apply if product is ordered and later returned prior to decoration. Restocking charges range from 10 to 20% of the costs of goods.

Back Orders:  We will notify you via e-mail if a product is on backorder and delivery will be later than expected.

Pricing: Price quotes and proposals are firm for 30 days. Thereafter, prices are subject to review and change. Note – technology product prices may change at any given time during the proposal evaluation period.

Samples: If you are ordering large quantities, please contact Insignia Design for assistance regarding sizing, deliveries and any other special attention you may require. We can be reached at 847/ 359-9558.

Disclaimer: Actual garment colors may appear slightly different from the images presented on the Product Catalog web pages.

Claims: Claims must be communicated within 5 days from the receipt of goods. All claims must be communicated via e-mail to sales@idyourcompany.com.  Defective products must be retained until the issue is resolved with the supplier.

Billing Disputes: There is be a $ 25.00 charge for any returned check. The same charge will apply on disputed credit card charges if the client disputes the billing and it has been processed correctly by Insignia Design.

Thank you for your interest in our products. We look forward to serving your product needs.